LRW Telecom Ltd Privacy Policy
1. Introduction
LRW Telecom Ltd ("we", "our", or "us") is committed to safeguarding the privacy of our clients, partners, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).
2. Information We Collect
We may collect and process the following types of personal information:
- Contact Information: Name, email address, phone number, and mailing address.
- Technical Data: IP address, browser type, operating system, and browsing behaviour on our website.
- Usage Data: Information about how you use our website and services.
- Communication Records: Correspondence via email, phone calls, or other communication channels.
3. How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: To provide and manage our telecommunications services, including installation and maintenance of life safety, fire, and security systems.
- Customer Support: To respond to enquiries, troubleshoot issues, and provide technical assistance.
- Marketing Communications: To send you updates, newsletters, and promotional materials related to our services, where permitted by law.
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
4. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Contractual Necessity: Processing is necessary to fulfil our contractual obligations to you.
- Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services and communicating with you.
- Legal Obligation: Processing is necessary to comply with legal and regulatory requirements.
- Consent: Where required, we will obtain your consent before processing your personal information.
5. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
- Service Providers: Trusted third parties who assist us in operating our business and providing services to you, subject to confidentiality agreements.
- Legal Authorities: When required by law or to protect our rights and safety.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or destruction. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Your Rights
Under the UK GDPR, you have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you.
- Rectification: Request correction of inaccurate or incomplete information.
- Erasure: Request deletion of your personal information, subject to legal requirements.
- Restriction: Request restriction of processing under certain circumstances.
- Data Portability: Request transfer of your data to another organisation.
- Objection: Object to processing based on legitimate interests or direct marketing.
To exercise these rights, please contact us using the information provided below in section 12.
9. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience and analyse website traffic. You can manage your cookie preferences through your browser settings.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
LRW Telecom Ltd
The Former Pump House Station Road
Wath-Upon-Dearne
Rotherham
S63 7DQ
United Kingdom
Phone: 01709 877997